Illusion Flowers

Bella T

2 months ago

I ordered a premium purple passion flower arrangement from Illusion Flowers’ website a few days in advance. Once I put in the order, I immediately called the shop to check it went through and Daisy (who was friendly) said they got my order on their end. She explained that a premium (the most expensive option) order meant I’d be getting a fuller arrangement than the one pictured on their website and they’ll be using better flowers. Since it was for my sister’s 40th birthday, I was happy to pay more for a quality arrangement. I reiterated my modification of doing the arrangement in red instead of purple and to please add some extra touches. Daisy confirmed these were all doable and that they’ll send a photo of the finished product before it goes out for an 11am delivery as I requested. Fast forward to delivery day and thirty minutes before the order is suppose to be sent out, I receive zero communication. I call to check in and I spoke to a very confused employee. The phone was then passed to Irma (who I assume is the florist) and she proceeds to tells me that the arrangement is not ready yet. 1ST RED FLAG. I stayed patient and optimistic. Surely it’ll be done on time and be beautiful. At 10:48am, I receive a photo text of my flowers (I believe from Irma) that is nowhere near close to the one pictured on their website let alone premium quality. 2ND RED FLAG. I understand that no two arrangements will look the exact same but, to be completely different is false advertising. Not only was it not what I ordered, the arrangement was sparse, clearly rushed and was made up mostly of carnations even though the inspiration photo had at least three different types. Carnations aren’t ugly but, to charge a high price only to use one of the cheapest flowers in the market is highway robbery. As soon as I received the photo (red arrangement on top of a stool pictured), I quickly responded to assess the situation. I remained polite and asked them to please fix the issue before delivering the flowers. Little did I know they already sent the arrangement out even before showing it to me as discussed. 3RD RED FLAG. They told me they’ll bring the flowers back to fix it. I was relieved and hopeful. I kept an open line of communication the entire time and asked for updates on the fixed arrangement. They stopped replying and next thing I know my sister is thanking me for her delivered flowers which looked untouched. I call the shop multiple times to get some answers and just kept getting their voicemail. They were clearly avoiding me. At this point I’m furious and no longer interested in a fix. I ask for a refund since the flowers were not what I ordered. Irma tells me (all through text messaging by the way since they never answered me) that I can cancel my order but that they’ll need the flowers back. I clearly did not want that and told her so. Irma disregards my reply and sends the delivery man back to my sister’s house without my consent. 4th RED FLAG. He insists on taking the flowers back when no refund has been issued. My sister calls me to talk to the man who kept raising his voice and interrupting me. He kept going on about counting the flowers in the arrangement and claiming it was “fixed” even though this was never communicated to me. I did not care about the exact numbers of stems in my order because I paid for an arrangement, not individual flowers. I just wanted it to look full as shown on their website and as discussed. Illusion Flowers lack customer service, communication, and decorum. Asking for the flowers back when the mistake was on their part was shocking and extremely unprofessional. The worst part is that Instead of being apologetic, I was met with attitude and excuses. Both Irma and the delivery man were rude. They did not offer to rectify their mistake and they refused to refund me for the inconvenience. Illusion Flowers is dishonorable and deceptive. Save your money. You’re better off going with a different floral shop or going to Trader Joe’s to make your own arrangement.

Eddie Ortiz

2 years ago

Stopped by for some flowers for my anniversary not knowing what to get. The owners gave me excellent recommendations and put together a beautiful arrangement! The flowers are very fresh and great price! My wife loved it! Thank you Daisy!

Kim Algallar

9 months ago

We ordered 5 arrangements for a memorial based on a picture on Illusion's website. The flowers arrived looking fresh and beautifully arranged, and were just as I requested. I'm so glad we ordered from Illusion, and I'll definitely return!

Ashley Garcia

3 years ago

Purchased flowers for delivery on their website. The process was very easy and communication after was prompt. Flowers were delivered in the time frame they relayed and they were beautifully done. I will be purchasing again in the future

Marcell Bernal

2 years ago

Second time I have ordered from them and they did an amazing job. Great service! Daisy is awesome! Super friendly and sent me photos of the bouquets before delivery. Will definitely be buying from them going forward!